CareFirst Hopes Virtual Primary Care Will Ease Access Issues

CareFirst BlueCross BlueShield, a mid-Atlantic, nonprofit Blues affiliate, recently unveiled a new, plan-owned and operated virtual care service, CloseKnit. CareFirst tells AIS Health that CloseKnit will offer services including “urgent care, behavioral and mental health, care coordination, [and] insurance navigation,” but the insurer hopes most of all that CloseKnit will make primary care more available to its members.

CloseKnit will include a proprietary mobile app. CareFirst hired veteran health care executive Mary Jane Favazza to run the new venture. Favazza’s last role was as general manager of Haven, the health care joint venture that JP Morgan Chase Co., Berkshire Hathaway and Amazon shuttered in January.

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Peter Johnson

Peter Johnson

Peter has been a reporter for nearly a decade. Before joining AIS Health, Peter covered a wide variety of topics in his hometown of Seattle, where he continues to live. Peter’s work has appeared in publications including The Atlantic and The Stranger. Peter attended Colby College.

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