Execs: Pandemic Will Forever Change Behavioral Health

The COVID-19 pandemic has led to a digital revolution in behavioral health care, with an explosion in virtual care that has increased access in the short-term. And care delivery is likely to fundamentally change even after the pandemic ends, two stakeholders say.

“Both our patients, as well as providers, have gotten comfortable with digital and virtual behavioral health care, and we’ve really seen these demonstrated advantages,” Douglas Nemecek, M.D., chief medical officer for behavioral health at Cigna Corp., told attendees during a Dec. 8 virtual panel during America’s Health Insurance Plans’ Consumer Experience & Digital Health Forum 2020.

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