Insurers Chart Office Returns as COVID Restrictions Relax

With some states starting to relax shelter-in-place orders meant to slow the spread of COVID-19, health insurance companies are among the many businesses deciding when and how to transition some employees back to the office. Companies that shared their plans with AIS Health say their focus is on taking a careful, incremental approach that prioritizes safety — and they also point out that how their workplaces look and operate won’t be the same as before.

Take Priority Health, where it’s become apparent that “we’re going to have new normals that are going to extend out into the longer term,” says Mary Anne Jones, chief financial officer and vice president of operations. For example, “we likely will have a lot more employees working from home as part of their normal work than we did before,” Jones tells AIS Health.

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Leslie Small

Leslie Small

Leslie has been working in journalism since 2009 and reporting on the health care industry since 2014. She has covered the many ups and downs of the Affordable Care Act exchanges, the failed health insurer mega-mergers, and hundreds of other storylines spanning subjects such as Medicaid managed care, Medicare Advantage, employer-sponsored insurance, and prescription drug coverage. As the managing editor of Health Plan Weekly and Radar on Drug Benefits, she writes and edits for both publications while overseeing a small team of reporters who also focus on the managed care sector. Before joining AIS Health, she was a senior editor for the e-newsletter Fierce Health Payer, and she started her career as a copy editor at multiple local newspapers. She graduated with a dual degree in journalism and political science from Penn State University.

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