Insurers Chart Office Returns as COVID Restrictions Relax

With some states starting to relax shelter-in-place orders meant to slow the spread of COVID-19, health insurance companies are among the many businesses deciding when and how to transition some employees back to the office. Companies that shared their plans with AIS Health say their focus is on taking a careful, incremental approach that prioritizes safety — and they also point out that how their workplaces look and operate won’t be the same as before.

Take Priority Health, where it’s become apparent that “we’re going to have new normals that are going to extend out into the longer term,” says Mary Anne Jones, chief financial officer and vice president of operations. For example, “we likely will have a lot more employees working from home as part of their normal work than we did before,” Jones tells AIS Health.

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