Insurers Help Volunteers Fight Virus, Redeploy Clinical Staff

Health insurers are encouraging their own on-staff clinicians to volunteer on the front lines of the fight against COVID-19, offering to continue salaries and benefits for those who sign up to help fight the pandemic that has now claimed more than 46,000 American lives.

At the same time, plans are shifting clinical staff members away from cancelled in-person care management and quality improvement activities and toward telephonic care management activities designed to ensure certain members get the help they need, says Michael Lutz, a senior consultant with Avalere Health.

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