News Briefs

✦ Americans’ satisfaction with their health insurance has dipped to its lowest point since 2016, according to American Customer Satisfaction Index (ASCI) Finance, Insurance, and Health Care Report for 2019-2020. The sector’s score weakened 7.2% year over year for an ASCI score of 72 out of 100, and Humana Inc. remained in the lead with a 75 — though its score declined 5%. The Blue Cross and Blue Shield Association scored an industry-average 72 but bucked the declining-satisfaction-score trend by seeing a 1% uptick. And “at the bottom of the industry, CVS Health’s Aetna plummets 7% to 71,” according to a press release summing up the report. Read more at https://bit.ly/3pZN7qL.

✦ In 2021, 30 health insurers are entering the Affordable Care Act exchanges across 20 states, and another 61 insurers are expanding within states where they already operated, according to a new analysis from the Kaiser Family Foundation. Next year there will be an average of 5.0 insurers per state in the exchanges, which is still below the high of 6.0 insurers in 2015 but far improved from the low of 3.5 in 2018. In 2021, 78% of enrollees will have a choice of three or more insurers, up from 67% of enrollees in 2020 and 58% of enrollees in 2019. Meanwhile, only 10% of counties have only a single insurer offering in 2021, down from 52% of counties in 2018. Visit https://bit.ly/3nUCYda to learn more.

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