News Briefs: Health Insurance Call Center Workers Go on Strike

Workers employed by the federal contractor Maximus — which handles calls about Medicare and Affordable Care Act plans — went on strike in four states on Nov. 1. The employees based in Louisiana, Mississippi, Kentucky and Virginia want to be paid $25 per hour and have more breaks between calls, of which they field 15 to 20 daily lasting about 30 minutes each, NPR reported. Although the workers are not unionized, they had been organizing for months. In a statement to NPR, Maximus said it “welcomes the opportunity to work directly with our employees and discuss and hopefully resolve their concerns,” adding that it does not anticipate any service disruptions as a result of the strike. The Annual Election Period for Medicare Advantage plans began on Oct. 15 and the ACA open enrollment period started Nov. 1.

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AIS Health Staff

AIS Health Staff

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