Surveys Highlight What Members Want From Health Plans

In recent weeks, rankings and survey results have emerged that seek to answer a timeless question for health insurers: How can plans better serve and engage their members?

While the methodology of these reports varies considerably, as do the results, all of their findings offer insights into best practices for an ever-changing industry.

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Leslie Small

Leslie Small

Leslie has been reporting and editing in various journalism roles for nearly a decade. Most recently, she was the senior editor of FierceHealthPayer, an e-newsletter covering the health insurance industry. A graduate of Penn State University, she previously served in editing roles at newspapers in Pennsylvania, Virginia and Colorado.

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