With Pandemic’s End in View, Insurers Rethink Workplaces

With COVID-19 vaccination becoming increasingly widespread, businesses of all types are starting to plan for what their workplaces — both remote and office-based — will look like in the “new normal” created in the pandemic’s aftermath. Health insurers are no exception: In fact, CareFirst BlueCross BlueShield recently unveiled “the next phase of a reimagined employee and workplace experience strategy” even though most of the mid-Atlantic insurer’s workers are still remote.

Another insurer that shared its plans with AIS Health, Pittsburgh-based Highmark Inc., says it won’t transition its employees back to the office until it can ensure their safety. But one expert says that even though the pandemic clearly isn’t over, companies still need to be carefully planning for the post-COVID future.

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Leslie Small

Leslie Small

Leslie has been reporting and editing in various journalism roles for nearly a decade. Most recently, she was the senior editor of FierceHealthPayer, an e-newsletter covering the health insurance industry. A graduate of Penn State University, she previously served in editing roles at newspapers in Pennsylvania, Virginia and Colorado.

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