Coronavirus Could Change How Consumers Fill Prescriptions

The COVID-19 pandemic, which has quickly changed many aspects of everyday life around the globe, could also spark changes in American consumers’ behavior that provide long-term savings for payers and PBMs, experts tell AIS Health.

Across the health insurance industry, payers have moved to increase refill durations (RDB 3/12/20, p. 1) and encourage plan members to have their prescriptions delivered instead of going to a retail pharmacy in order to help members reduce their likelihood of getting — or spreading — the novel coronavirus that has led to more than 700 deaths in the U.S. as of March 25.

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Peter Johnson

Peter Johnson

Peter has worked as a journalist since 2011 and has covered health care since 2020. At AIS Health, Peter covers trends in finance, business and policy that affect the health insurance and pharma sectors. For Health Plan Weekly, he covers all aspects of the U.S. health insurance sector, including employer-sponsored insurance, Medicaid managed care, Medicare Advantage and the Affordable Care Act individual marketplaces. In Radar on Drug Benefits, Peter covers the operations of (and conflicts between) pharmacy benefit managers and pharmaceutical manufacturers, with a particular focus on pricing dynamics and market access. Before joining AIS Health, Peter covered transportation, public safety and local government for various outlets in Seattle, his hometown and current place of residence. He graduated with a B.A. from Colby College.

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