Rule Raises Questions About Telehealth, Directory Accuracy

As Medicare Advantage and other insurers report increasing use of telehealth during the COVID-19 pandemic and consider the larger role that virtual visits could play on a more permanent basis, CMS recently finalized a set of policies for 2021 giving insurers more flexibility to design their provider networks, including supplementing them with telehealth. But one expert says it’s too soon to say how much telehealth will be utilized in the long term and that more information is needed to determine whether a reduction in network adequacy standards should apply more broadly in MA.

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