Once-Sanctioned Plan Seeks Damages From Enrollment Processor

An earlier version of this story incorrectly stated that Delaware Life Insurance Co. (DLIC) was sitting out the 2021 Medicare Annual Election Period (AEP). AIS Health has since learned that DLIC was released from sanctions before the Oct. 15 start of the AEP.

Just in time for the Medicare Annual Election Period (AEP) that began on Oct. 15, Medicare Advantage and Part D sponsor Delaware Life Insurance Co. (DLIC) was released from sanctions imposed more than eight months ago after its members faced numerous difficulties upon joining the plan. But in a lawsuit filed in the Cook County Circuit Court of Illinois, DLIC affiliate Clear Spring Health is blaming TMG Health and its allegedly faulty technology platform for the onboarding issues that led to marketing and enrollment sanctions.

© 2024 MMIT
Lauren Flynn Kelly

Lauren Flynn Kelly Managing Editor, Radar on Medicare Advantage

Lauren has been covering health business issues since the early 2000s and specializes in in-depth reporting on Medicare Advantage, managed Medicaid and Medicare Part D. She also possesses a deep understanding of the complex world of pharmacy benefit management, having written AIS Health’s Radar on Drug Benefits from 2004 to 2005 and again from 2011 to 2016. In addition to her role as managing editor of Radar on Medicare Advantage, she oversees AIS Health’s publications and manages the health editorial staff. She graduated from Vassar College with a B.A. in English.

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