Survey Suggests Insurers Should Ramp Up Member Outreach

Health plan members say they’re not hearing anything from insurers about the COVID-19 pandemic, a new survey shows. But one health insurance insider says it’s possible that many plans have attempted to communicate, but just aren’t doing it well enough to break through.

The survey, from consumer insights and analytics firm J.D. Power, found that 60% of privately insured health plan members say their insurers have not provided any guidance or information related to COVID-19, the disease caused by the novel coronavirus that has claimed more than 90,000 American lives as of press time. Nearly half — 48% — say their health plan has not shown concern for their health since the pandemic began.

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