Tom Sickel is the manager of Implementation at MMIT. He joined the company after working on the Implementation team at Health Business Systems, a pharmacy software company. Tom primarily works with FormTrak, an MMIT application that pharmaceutical sales teams use to create FormTrak cards to communicate formulary coverage in a specific area, and Formulary Search, MMIT’s app that allows users to look up drug coverage.

Q: What role does the Implementation team fill at MMIT?

A: The Implementation team manages all the task-related work to configure our tools for new and existing clients. When a client is adding a PAR indication — the policies and restrictions for a class of drugs used to treat a specific disease — or needs a snapshot of MMIT’s dataset, those tasks are handled by my team. We work closely with the Development and Production teams to configure FormTrak cards and the Formulary Search app.

Q: What does a typical day look like for you?

A: I spend my day balancing project manager tasks while being a manager and mentor to my team. As a project manager, I have to understand the configuration options available and be able to explain them to our clients. I spend 50% to 60% of my day in meetings with clients and the client experience team coming up with solutions to existing problems, explaining the capabilities of the tools, and understanding what our clients want to do with the tools. Once we’ve settled on a solution and I’ve received all the necessary information, I pass it off to the Implementation Specialists. That’s where my Project Manager and Team Manager roles meet. I need to explain the task, but also provide the necessary background, and be able to talk through the tasks to help my team figure out what we can do.

Q: What larger projects are in the works?

A: The biggest project has been managing the oncology business for a major pharmaceutical company. Implementing two of their eight brands in FormTrak and Formulary search has involved every aspect of my team. We work with the Development team on the Client Configured Fields and the Operations and Research teams to help us decipher and understand the oncology data. Together we are working on customizing our tools to condense the detailed data from Analytics to fit on a tiny FormTrak card or box in Formulary Search.

Q: What has been your biggest accomplishment with the company?

A: My biggest accomplishment has been the migration from our old policy and restrictions configuration to a newly expanded PAR tool. My team had to work with the Production and Client Experience teams to complete the migration in the allotted time frame. We had to create impact analysis reports and review changes with the Client Experience team, who then had to communicate these changes to the client. The Production team then had to go into FormTrak to make the changes.

Q: What’s your favorite part of the job?

A: I enjoy working with all the different teams to come up with better methods and tools. I frequently find myself looking at our current tools and processes and asking, “how can we do it better?”

It’s my belief that the job is never truly finished because there is almost always something that can be improved. Many of our problems often feel like a puzzle, and the challenge of getting all the right pieces together can be rewarding.

Q: What do you like to do outside of work?

A: I spend a lot of time with family and friends. We like to have potluck dinners and visit theme parks. My son is currently obsessed with roller coasters, so last year we went to Hershey Park and Knoebels. We’re hoping to add the coasters at Great Adventure and Dorney Park to our belts this year and possibly Disney World in the near future if time permits!

by Amanda Tadrzynski