Meridith Pumphrey is the product operations manager in MMIT’s product management department. She is responsible for creating and implementing the processes and structures behind all MMIT products. This includes making sure every team in a new product, from inception, product development, management and client experience to finalization and sales, is actively involved. Meridith works with every department at MMIT.

Q: What do you do, in your own words?

A: I manage a lot of the systems and tools that product management uses. Right now, we’re doing a big rollout of Aha!, a new road mapping software. My favorite part of this job is answering a lot of gray-area questions from across the organization. I get to interact with all the lines of business that support MMIT’s products.

I also collaborate across departments to ensure MMIT gets those products built the way we think they’re going to be built. I make sure everyone is on the same page, and I also do what we call organization readiness, which is getting the organization ready to sell, deliver and support new products.

Q: What’s your day to day like?

A: I spend a lot of time on Zoom in meetings. I also get a lot of direction from our chief product officer, Kris Kaneta, and then enable that direction. I’m constantly communicating and trying to get everyone on the same page. On any given day, I’ll have meetings with at least one representative from across the entire organization, which is really fun.

Q: What are some of the common challenges of your role?

A: We have a lot of different perspectives coming from a lot of smart people across the organization. So, sometimes, distilling what they’re all saying into a compromise solution that works for our clients, and works for us internally as a business, can be a challenge.

MMIT employees are very passionate advocates for our clients and their needs. Product management’s role is to weigh each decision against the business’s best interest. Sometimes those conversations get heated, but at the end of the day, we just have to figure out how to get there together.

Q: What has been your biggest victory with the company so far?

A: There’s a lot of change going on at MMIT because we’re growing pretty quickly. One of the things I’m most proud of is really building some of these teams. They really have understood what we’re trying to do and have embraced positive change.

Q: What are some challenges of the industry that MMIT is in a unique position to help with?

A: In pharmaceuticals there are a lot of really specific niche things that our clients really value. Our knowledge and expertise in the arena provides value and a competitive edge. MMIT is well positioned to support clients of any size. We have some clients that are newer to the industry, that maybe have one drug, and they buy one thing from us and we support them. And then we have really mature pharmaceutical clients that turn into robust partnerships. It’s really special that MMIT has the ability to grow and scale with companies. A lot of our competitors only provide a data file, and you’re done. It’s very transactional but the MMIT approach is to build more of a relationship and partnership.

Q: What are some trends you’re seeing in the data that clients should be aware of?

A: We’re seeing big changes in coverage. People who were formerly covered through employer-based private insurance are moving to Medicaid or becoming uninsured. Our clients are really trying to stay on top of those changes and how it affects reimbursement and pricing for their drugs.

Q: What does MMIT do, in your own words?

A: MMIT makes data. There’s the user interface, which is what clients click into to use the visualizations, and then on the back end is the actual data that powers those visualizations. We design those user interfaces to be fresh and clean looking; we take an awful lot of complicated information and boil it down to what a company is specifically looking for. A lot of what I do is make sure everyone is A) aware and B) knows what to do next. I do some awareness-type communication, and a lot of “here’s what you do with this information, here are your expectations.”

Q: What’s the most enjoyable part of your job?

A: The most fun part about my job is the gray area; most of the things I do aren’t in black and white. It’s fun and challenging, and always different. And I work with fabulous people. Everyone’s really humble and smart and focused. It’s a refreshing work environment to be in.

Q: Where do you see MMIT one year from now?

A: Next year I see us benefiting from the procedural and structural foundations we’ve been creating in 2020. This year, we’ve been highly focused on creating a shared understanding of the industry and MMIT’s place in it. Our leadership team has fully embraced the need for foundation building. In 2021, those mechanics will kind of click into place, and we will function like a well-oiled machine, which will improve the experience for our customers tremendously.

Q: What about five years from now?

A: We’ll be on the cutting edge of the analytic platforms; we will be the industry standard. I think we will dominate the market by then.

Q: What do you like to do outside of work?

A: I like to do almost anything outdoors: camping, paddle boarding and hiking. I have a dog named Harold and we like to go on adventures. And I have a boyfriend, Joel, who has three children who are in school. We are doing the whole homeschool thing with them 50% of the time. That’s been fun and challenging. I’m re-learning all kinds of things, like long division.

by Lisa Gillespie