Emergency room visits have plummeted since the onset of the COVID-19 pandemic, leading some health plans to consider how to capitalize on this trend to redirect non-emergent care away from the ER permanently, insiders say. Increased use of telemedicine and smart digital tools to provide real-time site-of-care options are on the table.

However, some analysts warn that fear of contracting the virus from a health care facility could lead some people to forgo necessary care, which ultimately could increase costs and lead to poorer health outcomes.

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• Health Plan Weekly